Information We Collect
We may collect information you provide directly, including name, email address, phone number, billing address, shipping address, account details, support messages, order history, and preferences.
We may also collect transaction status, payment authorization details, device information, browser type, IP address, pages viewed, search terms, referral source, approximate location, and site usage signals.
How We Use Information
Luxeverve uses information to operate the site, process orders, arrange delivery, provide customer support, manage returns, communicate order updates, personalize the shopping experience, improve product discovery, and maintain account security.
We may also use information to detect fraud, enforce policies, comply with legal obligations, analyze site performance, and send marketing communications where permitted.
Payment and Fulfillment Partners
Payment information is processed by payment providers. Luxeverve does not store full payment card numbers in plain text.
We share necessary order and delivery information with payment processors, fraud prevention providers, shipping carriers, fulfillment partners, customer service tools, analytics providers, and other vendors that support site operations.
Cookies and Similar Technologies
Luxeverve may use cookies, pixels, local storage, and similar technologies to keep users signed in, remember preferences, understand site performance, support checkout, prevent fraud, and measure marketing effectiveness.
Browser settings may allow you to limit or block cookies. Some site features may not function properly if cookies are disabled.
Marketing Communications
If you subscribe or otherwise consent, Luxeverve may send promotional messages about products, offers, and updates. You may opt out of marketing emails using the unsubscribe link or by contacting support.
Transactional messages related to orders, account activity, security, support, and policy updates may still be sent even if you opt out of marketing communications.
Retention and Security
We retain information for as long as reasonably necessary to provide services, complete transactions, resolve disputes, enforce agreements, comply with legal obligations, and maintain business records.
Luxeverve uses administrative, technical, and organizational safeguards designed to protect information. No online system is completely secure, and customers should protect account credentials and notify support of suspicious activity.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding certain personal information.
Requests may be subject to identity verification and legal exceptions. Luxeverve may retain information when required for security, fraud prevention, transaction records, legal compliance, or legitimate business purposes.
International Transfers
Information may be processed in countries other than the country where you live. Data protection laws may differ across jurisdictions, but Luxeverve takes steps designed to protect information consistent with this policy.
Contact
Questions or requests about this Privacy Policy may be directed to Luxeverve customer support through the contact methods provided on the site.