Order Processing
Our team reviews availability, quantities, delivery details and the final total with you before arranging payment. Processing and dispatch timing are confirmed individually; submitting a request does not start fulfillment.
Business days exclude weekends and public holidays. If an order contains multiple items, items may ship separately depending on availability and fulfillment location.
Delivery Options
Available delivery methods, estimated transit windows and shipping costs are confirmed by our team before payment. They are not calculated automatically on the purchase request page.
Luxeverve may select an equivalent carrier or service level when needed to maintain delivery reliability. We are not responsible for carrier delays caused by weather, customs review, local service interruptions, or other events outside our control.
Tracking and Delivery Confirmation
When an order ships, Luxeverve sends tracking information to the email address provided at checkout. Tracking scans may take up to 24 hours to appear after the carrier receives the package.
A package marked delivered by the carrier is considered delivered. If tracking shows delivery but the package is missing, customers should contact the carrier and Luxeverve support promptly so the delivery record can be reviewed.
International Shipping, Duties, and Taxes
International orders may be subject to customs review, import duties, VAT, brokerage fees, and local taxes. Unless checkout states otherwise, these charges are the responsibility of the recipient.
Customers are responsible for providing accurate recipient information and complying with local import rules. Packages refused because of customs fees, restricted imports, or incomplete delivery information may be returned or abandoned according to carrier and customs procedures.