Return Eligibility
Eligible items may be returned within 14 days of delivery. Items must be unused, unworn, unaltered, and returned with all original packaging, tags, dust bags, boxes, certificates, and accessories included with the order.
Return approval is required before sending an item back. Items returned without approval may be refused, delayed, or returned to the sender.
Items That Cannot Be Returned
Final sale items, personalized items, altered items, gift cards, intimate goods, and items damaged after delivery are not eligible for return unless required by applicable law.
Products must be returned in the same condition in which they were received. Luxeverve may deny a return or reduce a refund if the item is used, missing components, damaged, or materially different from its delivered condition.
Inspection and Refunds
Returned items are inspected after arrival. Approved refunds are issued to the original payment method, less any non-refundable shipping charges, duties, taxes, restocking fees, or return shipping costs disclosed during the return process.
Refund posting times vary by payment provider and bank. Luxeverve cannot control the time required by external payment networks after a refund has been issued.
Exchanges and Order Issues
Luxeverve does not guarantee exchanges because inventory may be limited. Customers who want a different size, color, or item may need to place a new order after the original return is approved.
If an item arrives damaged, incorrect, or materially not as described, customers should contact support promptly with order details and photos so the issue can be reviewed.